Customer Experience Management (CX): MASTERCLASS 2020

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C. [ Over 3,446 students enrolled ]

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What you'll learn

  • Customer Experience Management (CX) on Steroids! This course includes a Guide/Cheat Sheet for busy professionals who do not have a lot of time, and want to acquire the most important information about Customer Experience (CX) with the least effort possible! In just 30 minutes learn everything you need to know about CX!
  • This course shares REAL LIFE STRATEGIES that will inspire you to BUILD FANTASTIC CUSTOMER EXPERIENCES, and focus on where it really matters!
  • Designed by a very experienced client services executive, who knows firsthand how to successfully manage clients and their journey.
  • Discover the Top 10 CUSTOMER EXPERIENCE (CX) STRATEGIES that you need to focus in 2020.
  • Enroll in this course and learn why it is crucial for your business to design a CLIENT-CENTRIC CULTURE.
  • Find out why BAD CUSTOMER SERVICE = BAD BUSINESS!
  • Find out who is YOUR MOST IMPORTANT CLIENT ... it is NOT who you think!
  • Learn the BEST STRATEGIES to manage a client service department...because it DOES matter!
  • INSIGHTS AND REAL LIFE EXAMPLES from running an extremely successful client services department.
  • A wealth of RESOURCES to help you when you design the client journey.


Requirements

  • Passion for people and exceptional client service.

Course Description

75 billion dollars a year up for grabs

Do you know that companies lose more than 75 billion dollars every year as a result of bad customer service? Customers switch from brand to brand and the companies who manage to build a loyal clientele will have a significant advantage.

The opportunity is there. Are you ready to grab it?

This course is designed by a very experienced client services executive who knows firsthand how to successfully manage clients and tactfully build their journey.

Based on real life experiences, this course helps you focus on where it really matters as it is not always what you may think.

Enroll in this course and discover the art of a client-centric culture, find out what the top 10 customer experience (cx) strategies for 2020 are, and get inspired to build outstanding client experiences!


 

Who this course is for:

  • CEOs, client and sales executives, client success professionals, entrepreneurs, and anyone else who truly cares for clients and want to build outstanding client experiences.

Course Curriculum


  INTRODUCTION
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  CUSTOMER EXPERIENCE MANAGEMENT (CX): CHEAT SHEET FOR BUSY PROFESSIONALS
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  CUSTOMER EXPERIENCE MANAGEMENT (CX) TRAINING
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  TOP 10 CUSTOMER EXPERIENCE (CX) STRATEGIES
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  CONCLUSION
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Your Instructor


Manos Filippou
Manos Filippou

DRIVEN BY PASSION, EXCELLENCE, LEADERSHIP AND RESULTS

Manos is the published author of the book “Supercharge Your Motivation and Performance”. He is a motivational coach, a course creator, course instructor and an online school founder. Manos has been professionally involved with digital marketing and technology since 1999. His main focus is SEO, Digital Marketing and Customer Experience Management (CX), however, he also develops and teaches topics he absolutely loves and believes people have an active interest in.

He strives for excellence, and everything he does is based on his values: integrity, honesty, hard work, passion, dedication, loyalty, and accountability. He believes that always adding value, and enriching other people’s lives is the only way to find personal, and professional happiness and fulfillment.


"This is a great course. I haven't finished it yet, but I love so far the content!"

- Johann Erlich

"It was good and my suggestion is that he could have explain better by giving more visualize examples than running out power point presentation."

- Mohanapriya B

"Great course for CX Specialist"

- Steven Aghwana

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
Why does the instructor reads often from his presentation?
This course has students from more than 100 countries, and the level of understanding English is not the same for everyone. In addition, a lot of people prefer to watch online videos with the sound off. To enhance the learning experience for everyone we use a presentation where people can either listen or read from the screen.

Get started now!